The fact you are getting responses is a good sign, especially since they are coming from humans.
A friend of mine recently lost his domain due to false accusations from his domain provider (“phising” was the reason given but they had no evidence or whatsoever), he owned a game with on average 500 concurrent visitors… you can imagine how big of a loss that is , the result is that he only receives automated responses, which may not be fully automated but are clearly from a template the people behind the screen must follow. I saw the entire situation and it was frustrating, to say the least.
I don’t think you will face similar similar situations with cloudflare, in fact, I’m thinking of moving some of my domains too! Cloudflare has in general very good terms and from what I experienced myself, the support, even if its slow is at least human and good.
@jnperamo oh that sucks, hopefully he can find resolution someday.
I ran an online game from 2004 to 2011, it had a decent amount of users even though it was just browser based. I knew the people working at Godaddy so never had any issue back then. But if something had happen like that it would have destroyed me at that time. Though google found a way to destroy my revenue and ended my game. But that’s a whole different story lol
Wish your friend luck, its tough building something and not being able to see it though because of out your control circumstances.
I guess they couldn’t get to my ticket today, but I had a few questions about this issue.
The 7 failed transfers didn’t start the transfer process, so I am not sure why billing didn’t just refund them? Even in the text from these failures it said it wouldn’t charge me. Also I think futures transfers are broken on my account because of the issue with the one I tried to transfer twice.
This is my first time using Cloudflare, but I have been on many registers before. Transferred many names at other places.