We are using Turnstile for our website login form but for some users, it’s not showing the challenge.
Widget Mode: Managed
opt for pre-clearance for this site: No
The user is using the chrome browser.
Please note that visitors must enable JavaScript and cookies on their browser to be able to pass any type of challenge.
Here are some more suggests that may help with the challenge:
- Sometimes, cached data can interfere with the functioning of certain website features, including the human verification checkbox, you may want to clear your browser cache.
- Please be sure to update your browsers to the latest version. Outdated browsers may have compatibility issues with this feature.
- You may also need to disable any browser extensions or add-ons that might be interfering with the human verification process. Some extensions can block or modify website elements, causing issues with the checkbox.
- Try accessing the website using a different browser. If the issue only occurs with specific browser locales, switching to a different browser might provide a temporary workaround.
More details here: Challenges · Cloudflare Web Application Firewall (WAF) docs