Cloudflare Turnstile is not allowing up to 60% of legitimate traffic

What is the name of the domain?

What is the issue you’re encountering

We use Cloudflare Turnstile in non-interactive mode to secure our website from bot fraud, but yesterday (between 8th July, 9:00 AM GMT – 8th July 05:00 PM GMT ), about 60% of real users could no longer pass the captcha. You can see the massive drop in solve rate in the attached screenshot. These are not bots, our team checked personally and also cannot pass the captcha. This problem applies to all browsers and all operating systems.

What steps have you taken to resolve the issue?

We ultimately disabled our turnstile captcha verification code as our business was getting impacted.

Screenshot of the error