Cloudflare system charge my credit card without my permission

General Billing
1

What is the name of the domain?

bimtekdiklatnasional.com

What is the issue you’re encountering

cloudflare system charge my credit card without my permission and not even record it in the transaction history

Billing issues requre a Billing ticket with Support

Case Number 01126499

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

I have not subscribed to any paid service from Cloudflare since April/May because your system suddenly became garbage!

Then, on September 11th, there was an unauthorized charge of $40 and $4.88! How does this make sense? You took my money, and I have proof through email and credit card statements, BUT there is no record of this transaction in Cloudflare’s history. What does that mean? It means you stole my money!

Now, I am asking for the refund of $40 and $4.88; why can’t you do it? Why??? I have been very patient all this time, you took my money despite not having an active subscription, and you refunded it before. This has already happened twice, and now for the third time, you don’t want to refund my money?

Screenshot of the error

CF-CREDITCARD.jpg
CF-CREDITCARD.jpg1125×1140 98.5 KB

3

here’s the system cloudflare took my money

CF-EMAIL2
CF-EMAIL21018×662 89.8 KB

4

here’s the proof, in the transaction history section, cloudflare system don’t even record it

CF-HISTORY
CF-HISTORY2832×1660 441 KB

5

my inquiry really simple, please refund the money that you’ve taken from me without my permission

6

Greetings,

I am sorry to hear this happen.

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

7

thank you fritex for the fast response, really appriciate it.

1 Like
8

Hey there,

Sorry to hear about the issues you are having. We have escalated this issue with the billing team, and you should get a reply to your case soon.

9

Got a charged too around the same time in Sept for $125. Also, it’s the same amount from an April invoice. Been two weeks and haven’t heard back from customer support. Currently reporting it to my credit card company.

10

I am sorry to hear this.
Kindly, may I ask if you’ve created a ticket in the meantime? :thinking:
If not yet, could you please create a Billing ticket here https://dash.cloudflare.com/?to=/:account/support by selecting Billing, therefore share your ticket number with us so we could escalate your case to he team. Thank you in advance.

1 Like