I have ongoing tickets with Cloudflare and for our Cloudflare Partner acct which are using the same email and the communications are fine via email. When they send me a ticket link e.g. https://support.cloudflare.com//hc/requests/149xxxx it’s a 404 and says “sign in” top right even though I am signed in just like here in https://community.cloudflare.com. As soon as I sign in again within “support” it kicks me out. I thought this might be 2 factor auth but I turned that off and no joy. I have tried this with cookies cleared and updated versions of Chrome and Firefox.
Now I have a support ticket about support tickets currently under investigation.
The screenshot above is our CEO so that was the first grab I did when logged into his own Cf acct which did show a few old tickets so I’m thinking it’s our acct, not across Cf entirely?