CloudFlare Support Unresponsive

General
1

What is the name of the domain?

uniongrovewi.gov

What is the error number?

N/A

What is the error message?

DNS records are not propagating

What is the issue you’re encountering

I have submitted a ticket to Cloudflare support but all I get are automated emails. I can’t view that status as it says I don’t have portal access, even though I am paying for support. I find this lack of response extremely unprofessional.

What steps have you taken to resolve the issue?

There are no steps that can be taken to fix this issue

What are the steps to reproduce the issue?

Create any CNAME or TXT record
It never shows up when queried

2

Can you give the CNAME and TXT records you are trying to set? A screenshot of your DNS records would be useful.

You don’t appear to have any other common DNS records set either…
https://cf.sjr.org.uk/tools/check?650abfe8c10642e5a97bea249ec80368#dns

4

Hello,
Yeah i was honestly hoping to just get the attention of Cloudflare support since i am getting nothing from the actual support ticket. Here is the DNS config, I am honestly not sure how anyone but them would be able to fix it. I manage a ton of other DNS on Cloudflare and have never had this problem before:

image
image1312×696 33.4 KB

But if you have any insights on it, they would certainly be appreciated.

5

All are resolving OK. You have no problem.

dig +short events.uniongrovewi.gov
events-001-us.govstack.com.
20.22.91.173

dig +short gsk2._domainkey.uniongrovewi.gov txt
gsk2.domainkey.u23927966.wl217.sendgrid.net.
"k=rsa; t=s; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAqKCsTtjlFQ76YUE0sQk9J/RZQRQbdO+bMir3pfbi+CmlWzqcWcVMKnuQ/VcLDcLfq1DcuOctVG14e0Z8aGfEfjGmVBYzCfSmaNNoNYqLZmXnMmIybQVrPy3LKDw1PGHQ+xG9M+KM+YzAsgP3RzBnpD/MLC+4nfXQbK+CqnthNFZIoTT4VE9KodyKAdDsdY56+QC9g" "KWCL8HT0JiV2zPuBEx16emGlU9zZf3h1hR1iOTB1RrgQ4xrWoHY3tE/+xp/4Iif1/klG4GokBUE0L3yyCEyhiMSnOnbdMdx96HDXX44eYVSia+o7vi0FPHKhrAgNJGd/6qelFgM5avo5Bk/aQIDAQAB"

dig +short gsk._domainkey.uniongrovewi.gov txt
gsk.domainkey.u23927966.wl217.sendgrid.net.
"k=rsa; t=s; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAxs7NQNu1vcNTGi2CxLBrnp6MToCd/Ccelmr2KRiJETK+NyfBokerEM/fJWPAHgM7ylTRUmO/FAMsR+Cv6bZvoM4xyAAMPaEiQd6+Qh+4EjS+5BwjnOPaaaY4DqoNJmBWEFJSYGwubXLA+1BNWsEFjt2MxaFfYQ1MJstul53D3o8qkdKKccuOwIHrfGkFVD5qNYzwW" "TaQR3fDsjSYr8fyPHf5QiHZNlbHX5cMgahjvZEZkZg+zU+N98BVTy/is7oJKFLVufk5xBZK9K9PmBvJvY85Ya/U04JKdJpaOqXGU51saUxur3G/7ksNABCq8Mx0T4ERJj3erjcdvGuUz5XRzQIDAQAB"

dig +short _dnsauth.uniongrovewi.gov txt
"_aewe5xuts407k3c28m7ccuf9btkwfur"
2 Likes
6

Hello,
I think there is a propagation problem as it is not resolving on MXToolbox or https://digwebinterface.com/ with multiple resolvers.

Any thoughts?

7

It’s all ok. Are you just entering the domain name? You need to enter the whole hostname to look it up.

https://cf.sjr.org.uk/tools/check?465f441bd44948f08caaac1d7a1e58ad#resolvers

2 Likes
8

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