I am in a Pro plan with median email response time of 4 hours, it says on plans page, yet I could not get a response for nearly a day for my request on ticket
Is this normal? or is this normal these days?
We depend on you cloudflare, please don’t bail on us!
The response times are unfortunately very fluid
Did you respond to the automated message? Otherwise it might have been closed.
Whats the issue?
Yep responded to the automated message right away. Issue is about the sni which was resolved before but suddenly appeared again just 1 week later.
What exactly do you mean?
Is this something the community can fix or does it require the support?
It requires support. It was already resolved by the support 1 week ago. We just experienced the same problem again and requested the same fix again, but no one seems to be looking at the support requests.
Then I am sorry I can’t suggest anything else. You can only wait until support gets back to you.
And possibly pester these
@cloonan @cs-cf @ryan @adspedia
@cloonan, now got four notifications (unless Discourse is clever enough to aggregate them).
Seriously though, none of them seems to be online right now, so even a response from them can take a few hours - also considering it is Sunday.
Just noticed this now, and upon checking the ticket status, seems you have been helped and ticket i snow closed with support.
2 posts were split to a new topic:
Need a support response