Cloudflare support not responding to an account problem ticket for a free plan?

Hello,
I’m stuck with what seems to be a bug on Cloudflare’s end that’s affecting one of the domains in our account. I’ve tried reaching out to support but then from the responses it seems that my free plan only supports Cloudflare community support. So what do I do if it’s an account and domain specific related issue? Is the community in a position to help with this? I did post the problem here and haven’t received a response yet. I’d like to have some assistance on this as a number of our customers keep getting randomly blocked and we can’t figure out how to help them.

2 posts were merged into an existing topic: Firewall rule potential false positive with no description

Hi there,

Is this about the OWASP ticket #3183256? It was marked as solved by our bot.
Since this seems like an actual issue, and I’ll have to request some information from you, I’ll reopen the ticket and will reply from there.

Take care.

Yes, this is correct, Thank you for the prompt response.

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