By not bothering to read, Cloudflare support has given me repeat instances of bad advice that it is impossible for me to follow.
e.g. “manually renew your domain in the add years section” - I can’t, because of an issue with the domain in question with an “update your payment method” error that won’t go away no matter how many times I update my payment method (and yes, the payment method is correct; I just used it yesterday to both transfer and renew another domain).
e.g. “can you change your nameservers?” Uh… No, I can’t, because Cloudflare is my registrar. You changed them, not me, and THIS HAS NOTHING TO DO WITH TROUBLESHOOTING THE ISSUE AT HAND.
For the record, I’ve shared the attached screenshot with them a gazillion times, of the error message that won’t go away. Nobody from Cloudflare support will so much as acknowledge that this error should have gone away once the payment method was updated (let alone successfully charged for another domain).
I’ve gotten 4 days of runaround and bad advice instead. Who’s in charge of training Cloudflare support, and why do they still have a job?!