Cloudflare Support Chat Is Not Working

I just simply tried to open the chat for live support but it gives me this error. Tried changing browser, PC and even in incognito mode. This is the error i’m getting:

Hi @g.trematerra if you continue to get this error, can you open an account ticket? You can create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

I opened a ticket, that’s the id: 3081889

Thank you, I flagged your post for my colleague and will take a look at the ticket.

If you have not already, can you try to log out & back in again and let us know if there are any changes?

@g.trematerra can you share the name of the website on the business plan? When you login at dash.cloudflare.com, can you select the bottom box
Screenshot 2024-01-09 at 2.52.54 PM

And then select the chat bubble in the lower right? LMK if you don’t see a chat bubble.

I even tried to log off and log in several times.
The website is the “.com” one. I don’t see any chat bubble in the lower right.

I also noticed a ticket 3078963 that was opened via chat.

WRT the questions around workers, you may want to ask the team about that on the developers discord, select the more help drop down


Regarding the missing chat bubble, can you create an Account ticket from the account where you cannot see the bubble?

You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support share that new ticket number here so that the team can investigate the missing chat bubble.

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