I have asked a support question several weeks ago now. I keep getting an email saying This is a reminder that your request (#1609212) is pending and awaits your response. Yet I made a response! I thought you were blocking both email domains I used, my primary being @gmx. So I made4 my response here in the website support section. Now I’m here in the community asking what the ■■■■ is going on! I asked support my question all the way on the 6th it looks like.
Does your response show up when you go here and click on your request?
https://support.cloudflare.com/hc/en-us/requests
After you respond again it may take some time to review your request and gather the necessary details before they send their own response.
I can see a back and forth exchange on that ticket, it looks like you’re replying from two accounts, perhaps ensure there are no replies in either spam folder. From what I can see, support is waiting for you to share an ip in order to test further, if you’re comfortable sharing that here, I will add to ticket .
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Yes, my question appears there and I just made a response. Very odd that my email replies don’t even work. I am using the @gmx.com email address I have associated with my Cloudflare account. I have never encountered this issue before.
Got it, I see the reply, thank you. I’ll add myself to the ticket.
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