Cloudflare Stream Videos Stuck in Processing on Encoding State

We are using TUS uploads for our videos and since 13 August 2022 our videos are stuck in a processing state on our Stream Dashboard at 68%. Information below.

"readyToStream": false,
"status": {
  "state": "inprogress",
  "step": "encoding",
  "pctComplete": "68.181818",
  "errorReasonCode": "",
  "errorReasonText": ""

After a while, they go into error state with an unknown error code.

“readyToStream”: false,
“status”: {
“state”: “error”,
“step”: “encoding”,
“errorReasonCode”: “ERR_UNKNOWN”,
“errorReasonText”: “The video failed to be encoded due to an unknown cause.”
},

No feedback as yet from Support. Is anyone else experiencing the same?

3 Likes

Yes, also experiencing the same issue. The first video I am seeing with this error is from 2022-08-12T15:50:58.391435Z

2 Likes

Thanks @tony for confirming we are not alone in this :slightly_smiling_face:
I wonder how long it is going to continue for and what happens to existing videos in Processing and Error state.
Have you opened a case with support and perhaps had any feedback?

We’re actively investigating this and should have a fix deployed shortly.

4 Likes

Same error happening here. Whole app is down :frowning:

Are you still seeing this issue? We’ve pushed an update that should resolve it.

2 Likes

Works for me for new video. The ones that got stuck are still stuck.

1 Like

Also seeing videos that were stuck in processing, are still stuck. New uploads are going into ready state

@zaid what would the cause of this be? Would videos stuck in processing/encoding get to a ready state?

I have been experiencing this issue again. See details here - Cloudflare Stream Slow Processing