Hello,
Some of the mp4 files return errors with ERR_UNKNOWN reason. Can somebody explain why we are getting errors like this? Approximately only 1 of 10 videos fails to encode for no reason. We are using PHP curl to upload videos to Cloudflare.
{
"result": {
"uid": "xxx",
"thumbnail": "https://videodelivery.net/xxx/thumbnails/thumbnail.jpg",
"thumbnailTimestampPct": 0,
"readyToStream": false,
"status": {
"state": "error",
"step": "encoding",
"errorReasonCode": "ERR_UNKNOWN",
"errorReasonText": "The video failed to be encoded due to an unknown cause."
},
"meta": {
"downloaded-from": "xxx",
"name": "xxx"
},
"created": "2021-10-08T07:59:16.432873Z",
"modified": "2021-10-08T09:00:28.959135Z",
"size": 336281750,
"preview": "xxx",
"allowedOrigins": [],
"requireSignedURLs": false,
"uploaded": "2021-10-08T07:59:16.432855Z",
"uploadExpiry": null,
"maxSizeBytes": null,
"maxDurationSeconds": null,
"duration": -1,
"input": {
"width": -1,
"height": -1
},
"playback": {
"hls": "https://videodelivery.net/xxx/manifest/video.m3u8",
"dash": "https://videodelivery.net/xxx/manifest/video.mpd"
},
"watermark": null
},
"success": true,
"errors": [],
"messages": []
}