Cloudflare stream - unknown error

Hello,

Some of the mp4 files return errors with ERR_UNKNOWN reason. Can somebody explain why we are getting errors like this? Approximately only 1 of 10 videos fails to encode for no reason. We are using PHP curl to upload videos to Cloudflare.

{
  "result": {
    "uid": "xxx",
    "thumbnail": "https://videodelivery.net/xxx/thumbnails/thumbnail.jpg",
    "thumbnailTimestampPct": 0,
    "readyToStream": false,
    "status": {
      "state": "error",
      "step": "encoding",
      "errorReasonCode": "ERR_UNKNOWN",
      "errorReasonText": "The video failed to be encoded due to an unknown cause."
    },
    "meta": {
      "downloaded-from": "xxx",
      "name": "xxx"
    },
    "created": "2021-10-08T07:59:16.432873Z",
    "modified": "2021-10-08T09:00:28.959135Z",
    "size": 336281750,
    "preview": "xxx",
    "allowedOrigins": [],
    "requireSignedURLs": false,
    "uploaded": "2021-10-08T07:59:16.432855Z",
    "uploadExpiry": null,
    "maxSizeBytes": null,
    "maxDurationSeconds": null,
    "duration": -1,
    "input": {
      "width": -1,
      "height": -1
    },
    "playback": {
      "hls": "https://videodelivery.net/xxx/manifest/video.m3u8",
      "dash": "https://videodelivery.net/xxx/manifest/video.mpd"
    },
    "watermark": null
  },
  "success": true,
  "errors": [],
  "messages": []
}

Hey! If you post the uid here or email me ([email protected]). I can try to get you more information.

Thank you for your answer @renan !

Videos uid with this error:
5c619cc5253629a6bb8f1d3c127a2bfd
c0c8be7b5b412277592917fc64d00f08
ad3e3e5b57a1d519008461fd91a288cd

@renan you are still here? Just the reminder:

Videos uid with this error:
5c619cc5253629a6bb8f1d3c127a2bfd
c0c8be7b5b412277592917fc64d00f08
ad3e3e5b57a1d519008461fd91a288cd