What is the name of the domain?
exense.co.jp
What is the error message?
支払いの収集中にエラーが発生しました。お支払い方法をご確認いただくか、別のお支払い方法をご利用ください。 in Japanease
What is the issue you’re encountering
Cloudflare Stream
What steps have you taken to resolve the issue?
I am experiencing a critical billing issue with my Cloudflare Stream subscription that requires immediate attention.
Current Situation
I am currently a member of a Cloudflare Stream starter plan account
I have already uploaded videos to the account
I am encountering payment processing errors
I am concerned about potential video deletion due to unresolved billing
Specific Concerns
Unable to complete payment for my subscription
Uncertain about the exact nature of the billing error
Need to ensure continuous access to my uploaded content
Membership status may be at risk due to payment issues
Requested Actions
Investigate the current payment processing error
Provide guidance on resolving the subscription payment
Confirm the status of my existing videos
Prevent any potential deletion of my uploaded content
Verify my account membership status
I would appreciate your prompt assistance in resolving this matter to ensure uninterrupted service and protection of my video assets.
Thank you for your immediate support.
In what area can we help you?
Payment issue
