Cloudflare Stream Subscription Does Not Work

[ovi]

What is the name of the domain?

Download New Version Link

What is the error number?

I get no error. Just a blank screen where only the left menu is visible. But payment does not go trough.

What is the error message?

I get no error. Just a blank screen where only the left menu is visible. But payment does not go trough.

What is the issue you’re encountering

Cannot pay to use CF Streams

What steps have you taken to resolve the issue?

Tried different cards. Locations. It just doesn’t work.

Billing issues requre a Billing ticket with Support

I canot open a ticket as you guys direct me to community etc.

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Try to pay CF Streams 5$.

[MariG]

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.

To contact the billing team, please submit a new support request from your Cloudflare account directly through the Cloudflare dashboard. Visit https://dash.cloudflare.com/?to=/:account/support and choose Billing. Please share your ticket number here so that we can track it.

[ovi]

BUt it says I have no access to support, unless I have a subscription. And I canot pay the Streams subscription because of the error!

[cloonan]

@ovi

no access to support, unless I have a subscription

Customers on every plan type can open account, billing and registrar cases. Login, select Support and depending up on what your dropdown shows, select contact cloudflare or Support (depending upon which option you see). On the form, select Billing, complete the form

At the bottom, select add more details

Add the additional details and select Submit Case.

Account, Billing, Registrar, and Trust & Safety issues are the areas where the Community cannot assist.