Cloudflare Stream, Not streaming

Developers Stream
1

Type

Live Streaming

What is the error number?

No error presented it just doesn’t ever stream.

What is the error message?

No error presented it just doesn’t ever stream.

What is the issue you’re encountering

I know cloudflare is getting my stream data because it updates the screenshot but I can’t stream at all. If I change just the rtmp link from cloudflare to any other live streaming service it works just fine. I’ve tried changing resolution, and bitrate but nothing seems to work. I’ve had this issue for over a year and a half now.

Screenshot of the error

t4365tger.png
t4365tger.png1347×1220 255 KB

2

Can you share the live input ID and approximately when this occurred?

3

Live input id: 73e5d1dc4b801fecc04d5e72640c1c75

Last was approximately 3PM Central Time

4

Hello? Anyone there?

5

Does anyone here work for Cloudflare or can help? I’m receiving no response from my ticket #01205942 this thread or from the Cloudflare discord.

I pay for cloudflare stream and it is not working.

6

Can you show your Stream tab on the left? Thats what controls it in OBS. Right now you’re showing Output.

7

For cloudflare I would select custom and use rtmps://live.cloudflare.com:443/live/ for server and add my live input streamkey.

Again cloudflare receives my stream it even captures thumbnails for the video. It just will not play any video when you press play. it just buffers forever.

I appreciate you responding. I’ve heard nothing back from @tsmith512 or from anyone in the official Cloudflare discord or my support ticket #01205942 that i submitted almost two months ago.

I just want what I pay for to work.

8

Can I see your Stream settings in OBS? Its hard to troubleshoot without it. Also, what is your network connection like?

9

I was unable to get diagnostic information from before, I apologize for the delay. If I may ask you to try again and I’ll try to capture tomorrow. A few questions, then I’ll offer some recommended settings to try again:

  • What device/operating system is running OBS?
  • What video card or hardware, if you know?
  • What options does OBS give you for “Video Encoder”?

I would recommend making these adjustments to the settings you showed above:

  • B Frames: 0
  • Target Usage: I would select a midrange option for this
  • Profile: although “high” should work, let’s try “main”

If these adjustments don’t result in a playable broadcast, let’s see if changing Video Encoder to “x264” works — that’d be a software encoder in OBS rather than trying to use your video card.

Thanks,
TSmith

1 Like
10

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13

  • What device/operating system is running OBS?
    Windows 11 23H2 Build 22631.4602

  • What video card or hardware, if you know?
    I have an Nvidia 3090 TI and Intel UHD Graphics 770 Built-in My CPU Intel i9-12900ks

  • What options does OBS give you for “Video Encoder”?
    AOM AV1
    NVIDIA NVENC H.264
    NVIDIA NVENC HVEC
    QuickSync H.264
    QuickSync HVEC
    SVT-AV1
    x264

Created a brand new Live Input ID:b97e8161a149a89144983c195721fd2e
Still not working. In the cloudflare dashboard it shows a still image from my stream in the video player but if I try to watch I get infinite buffer.

I tried NVIDIA NVENC H.264, QuickSync H.264, and x264.

14

I tried all above again with youtube and twitch and it streams fine for all. So just Cloudflare stream not working for me.

16

This seems to have been an issue since 2022. Live streaming problems

Can Cloudflare not figure out what is wrong and provide a fix for their paying customers?

17

Make that an issue since 2021. Video not found for live stream