Cloudflare Stream additional audio track returns 404

[kn11]

I have a simple workflow that uploads video and then add an additional audio track. This use to work but now I’m getting 404 when switching to the additional audio track using the video player on Cloudflare Stream dashboard.

Things to note:

• I do make sure video is in ready state before uploading the additional audio track.
• I do wait until the additional audio track goes in ready state.
• The video shows up on the Stream dashboard and is playable with the original audio track.
• The additional audio track shows up as an option on the video player but when I switch to the audio track, video stops and 404 shows up in the console log.
  Ex:
  
  

Separately, I confirmed the audio track is ready using f"/stream/{video_id}/audio" API which returns:

{'result': {'audio': [{'uid': <uid>,
    'label': 'English',
    'default': False,
    'status': 'ready'}]},
 'success': True,
 'errors': [],
 'messages': []}

[hafida]

Hello kn11

I’m sorry to hear you’re encountering this issue. It seems that there may be a problem on Cloudflare’s end since the audio track status shows up as “ready”. However, to completely confirm this, we will need to investigate further. If you haven’t already, please open a support ticket with Cloudflare and provide all the relevant details so they can further assist you with this issue. They might require some additional information like your account details and any differences in your current workflow as compared to when it was working before.
Feel free to share the ticket number on this thread so we can follow-up.
Regards,

[schachte]

@kn11 Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience! All videos have been restored, unless they were manually deleted. If you still encounter any issues or find videos in an unexpected state, please don’t hesitate to let us know.