fritex
December 29, 2024, 11:52pm
2
I am sorry to hear this happen.
May I ask if you’ve got the ticket number? If so, could you please share it here with us? If not, will have to follow directions from below, thank you in advance.
The Support team is aware of some recent errors; 1258 , 1315 , subscription changes, and plan changes.
If you’re encountering any of the above issues, please report them directly to Customer Support at, https://dash.cloudflare.com/?to=/:account/support
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
Billing Subscr…
muadmz:
still no reply
Kindly, acknowledge below:
Oct 17, 20:26 UTC Investigating - We are currently observing and working to resolve the following Billing issues: Failed Plan Modifications: There are intermittent issues with subscription upgrades, downgrades, and cancellations. This may result in billing charges being applied without the subscription level being updated. In these cases you may contact Cloudflare Support. Unpaid Invoices Preventing Plan Modifications: If you encounter an error message when attempting to modify your plan, th…