I do not have paid addons but I am getting messages that I am being billed
What steps have you taken to resolve the issue?
I have tried to contact Cloudflare for days but have had no response.
This is related to my general account because I went through all my sites and tried to find out if any addons or paid subscriptions were selected. But I did not have any when I checked. I sent a screenshot of the Cloudflare email saying it tried to bill me. I also tried to add new domains, but it is asking me to pay the outstanding bill. But when I go to my billing, it shows I have no pending bills to pay. So this is very confusing and frustrating. I would like to delete my card details from Cloudflare in case you charge me for something which I did not authorize.
After not hearing from Cloudflare, I sent another request asking to cancel any paid addons or paid subscriptions on my account. But still no reply other than automated messages to try and check the billing section of my account.
May I ask if you’ve got the ticket number? If so, could you please share it here with us? If not, will have to follow directions from below, thank you in advance.
