Cloudflare Showing Zone is Banned

Why my website routerguide.org is showing Zone banned? When I am trying to add my website in Cloud flare. Please unlock it so that I can add it to the Cloudflare.

Screenshot_2

This is the screenshot, please check

You should follow the tutorial and contact support.

I tried contacting but I have received this email from them.

Ok, you’ve contacted them as suggested. Now it’s between you and Trust & Safety to work this out. Just sit tight until they get back to you.

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