Cloudflare Showing Invalid Nameservers Despite Correct Setup

What is the name of the domain?

nben.com.np

What is the issue you’re encountering

I’m having a persistent issue with my domain nben.com.np and Cloudflare. Despite setting the correct nameservers at my domain registrar:

What steps have you taken to resolve the issue?

Double-checked and saved the nameservers again on my registrar.
Confirmed DNS propagation globally through multiple tools.
Checked WHOIS data, which reflects the correct Cloudflare nameservers.
Flushed local DNS cache.
Waited well over 48 hours for propagation.
Confirmed the domain is active and not expired.

What feature, service or problem is this related to?

Nameservers

Screenshot of the error

The .np registry is returning the wrong nameservers on their own nameservers.
Contact your registrar to fix this.

nben.com.np.            86400   IN      NS      ada.ns.cloudflare.com.
;; Received 75 bytes from 27.111.31.5#53(shikhar.mos.com.np) in 201 ms
nben.com.np.            86400   IN      NS      ada.ns.cloudflare.com.
;; Received 75 bytes from 193.0.9.102#53(np.cctld.authdns.ripe.net) in 7 ms
nben.com.np.            86400   IN      NS      ada.ns.cloudflare.com.
;; Received 103 bytes from 204.61.216.11#53(pch.nnic.np) in 23 ms
nben.com.np.            86400   IN      NS      ada.ns.cloudflare.com.
;; Received 103 bytes from 2001:dd8:12::53#53(ns4.apnic.net) in 40 ms
nben.com.np.            86400   IN      NS      ada.ns.cloudflare.com.
;; Received 75 bytes from 198.32.126.50#53(np-ns.npix.net.np) in 203 ms

I have other domains that are connected other than nben.com.np

And this one doesn’t work, for which you need to contact your registrar.

2 Likes

Hi, I did and they mentioned it’s already configured but still has issues in Cloudflare. So, I removed and readded the same domain and it shows this error

Is there any solution for this ?? I have been trying to connect to Cloudflare since last Friday and it’s almost a week, I tried to link on another Cloudflare account but I still have a similar error.

@Laudian already answered the question. The registrar’s support is incorrect.

Provide them with this link and as you can see only a single nameserver is being returned.

Unfortunately until your registrar fixes the error the domain will not validate. There is nothing Cloudflare or the community can do to resolve this error as it is a problem with the com.np nameservers. Those are not managed by Cloudflare.

1 Like

Thank you for your guidance. However, I checked the domain I have with the same registrar using the link you provided and observed a similar response pattern:

  • raisa.com.np - connected with Cloudflare
  • nben.com.np - invalid nameserver with Cloudflare

I will contact the registrar again, please let me know what message should I forward.

Thanks

You can very clearly see that for the domain on the right side, it shows two nameservers (sage and donna). The domain on the left side only has one nameserver (ada).

Same as before. They need to ensure that the registry announces the correct nameservers that you have configured to be used.

2 Likes

I see thanks for the core clarification, I will forward the message to the registry. Thanks again, it helps a lot.

1 Like

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