I recently reached out regarding a billing issue and required support for this. This was almost impossible to get and I am paying for a service. I would like to speak someone about how pathetic the support system is and how difficult it is for a non-enterprise subscriber to get support on paid products.
Preferably I would like a complaints officer (If you guys actually care about your customers you would have something like this) to reach out to me about it.
My day-to-day job is a Help / Service Desk Manager for an MSP that provides service to hundreds of medical clients. I may know a thing or two about support especially for critical businesses some using your platform however I have serious considerations moving platforms.