What is the name of the domain?
What is the error number?
Users see Error 1020 - Access Denied when trying to check their bills.
What is the error message?
The exact error message is: “Error 1020: Access Denied – This website is using a security service to protect itself from online attacks.”
What is the issue you’re encountering
Legitimate users, particularly those with dynamic IPs, are getting blocked while accessing the site. Cloudflare’s firewall seems to be flagging normal traffic as suspicious.
What steps have you taken to resolve the issue?
- Checked Cloudflare’s Firewall Events to see what rules are triggering the block.
- Adjusted security settings and lowered the sensitivity of bot protection to allow more natural traffic.
- Added IP allowlisting for a few test users to confirm the issue.
- Reviewed WAF (Web Application Firewall) rules to fine-tune protections.
What are the steps to reproduce the issue?
- Visit the website.
- Try checking a bill using a dynamic IP or VPN.
- Some users encounter Error 1020 while others access the site normally.