Cloudflare renewed domain and I had autorenew disabled

adrianbardt · January 23, 2022, 3:11pm

I had auto renew disabled and cloudflare renewed it anyway

domjh · January 23, 2022, 3:20pm

Please open a Registrar ticket at https://dash.cloudflare.com/?account=support (select get more help).

Once you have a ticket number, please share it here so we can escalate it.

adrianbardt · January 23, 2022, 6:16pm

#2537193

domjh · January 23, 2022, 6:17pm

I’ve escalated that ticket.

thedaveCA · January 23, 2022, 7:45pm

Were you billed for it?

domjh · January 25, 2022, 11:25pm

@adrianbardt,

I have just been told that this ticket number isn’t an active ticket. Is it definitely the right one? If it is please email [email protected] from the email on your account about it and post the ticket number from the autoresponse.

It’s #2357193 - thanks to @cloonan for the sleuthing

Thanks

AnjanaM · January 26, 2022, 4:53pm

I see the ticket is being worked on and latest reply was sent from Cloudflare TSE. Hopefully this might have been resolved for now.

Rocketesta · January 30, 2022, 8:30am

It would be useful if the time the auto-renew toggle was last modified.

system · March 1, 2022, 8:30am

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