Bluehost (my host provider) is trying to set up Cloudflare premium up I bought via their marketplace within my Bluehost cPanel dashboard. Prior to this, I managed Cloudflare premium directly via Coludflare, here, and I simply pointed the nameservers which worked fine (I switched to save money).
Unfortunately, since the DNS re-initiation on Friday June 2nd, I have lost full access to my WordPress dashboard, and associated website, for the past 5 days. It cannot be accessed by anybody. The WordPress website files are not corrupt etc… it appears to be a DNS resolution failure error - 1001 Error.
The website associated with my domain is permanently down as a result, however emails associated with the domain work, which point to a dedicated Bluehost IP address. Bluehost’s escalated support are currently failing miserably to find a solution to get Cloudflare premium working for my domain and associated access restored to my WordPress dashboard/website. This is meant to be a standard feature that works for many other users who have purchased it through their cPanel dashboard on a subscription.
The catch is Bluehost manages and sets up Cloudflare Premium, not me anymore, so I cannot simply point my nameservers to Cloudflare’s servers and mess around over here with my Cloudflare Premium user dashboard account settings. Bluehost set up and manage Cloudflare Premium on my behalf so I do not get a Cloudflare dashboard any longer to customize settings etc. I am beginning to wonder if this switch was a fatal mistake. I am new to all web design and this is my first website. I am competent with Python development so I do have relatable experience to understand some of the jargon and backend workflows.
I am wondering if my old Cloudflare Premium configuration that was previously setup here may still somehow be conflicting, preventing the DNS from resolving under the new account in Bluehost’s cPanel? I did unlink my domain/website here prior to the activation of Cloudflare Premium in Bluerhost’s cPanel last Friday. Does anybody have experience with this sort of issue and how to resolve it?
Not that I can do much because Bluehost probably has to resolve this themselves for me? Sadly, I read a lot of reviews that Bluehost does not have the experience required for these type of problems, so I am losing hope at a solution. I have had zero access to my website for 5 days (and WordPress admin dashboard) which is far too long and is impacting my life.
I suggested to them do download my website files and create a whole new cPanel for me starting from scratch given all the normal stuff is not working, they don’t like that idea… even the IT crows say turning it off an don again is often the way in the worst cases. Bluehost seem to think that re-propagating the DNS a few more times will magically solve it… I am less than convinced, especially because more and more green ticks shown on
https://whatsmydns.net change into big fat crosses in increasing numbers each time. My domain is
gishotspot.com, for anybody who wants to see the error.