What is the name of the domain?
What is the error message?
Suspected Phishing
What is the issue you’re encountering
Cloudflare incorrectly marked home page as phishing
What steps have you taken to resolve the issue?
On August 28, 2024 10:04 AM, Cloudflare incorrectly flagged our homepage/root of the website with a Phishing warning. We discovered this issue when our users began contacting us, asking what was happening. About 2 hours after we became aware, we requested a review and responded by selecting the option “I have examined the content and believe the restriction to be in error.”
However, almost 1 week later, we have not heard anything back from Cloudflare. This issue is severely impacting our revenue and negatively affecting our Google rankings. Our homepage has not changed, confirming this warning was applied in error. (We often get quite a lot of false reports to our site due to the nature of it)
How long does it typically take for Cloudflare’s Trust & Safety team to review this type of report? This is a critical issue for our company, causing significant harm to our business with each passing day.
Can someone from the Cloudflare team please provide an update on the status of our review and an estimated timeframe for resolution?