Cloudflare Pages Custom Domain 552 Internal Error

[jacqueline4]

For Workers & Pages, what is the name of the domain?

connectedcommunitycounselling.com.au

What is the error number?

552

What is the error message?

The initial connection between Cloudflare’s network and the origin web server timed out. As a result, the web page can not be displayed.

What is the issue or error you’re encountering

After setting CNAME for root and www on the apex domain to my cloudflare pages URL, my site is displaying a 552 error

What steps have you taken to resolve the issue?

I have followed the numerous other posts with similar issues to this - I have ensured my DNS records are correctly setup, that the name servers are pointing to cloudflare, and the pages site is indeed working (https://cccsite-acl.pages.dev/)

What are the steps to reproduce the issue?

1. Create a cloudflare pages deployment and go to Custom Domains.
2. Clicked on “Setup a Custom Domain”, then inputted my custom domain (connectedcommunuitycounselling.com.au).
3. This brings me “Transfer DNS Management”. I clicked on “Begin DNS Transfer”
4. I put my domain into the “Enter an existing domain” box and pressed continue
5. Since I have already done this step, I get “That domain has already been added to your account. Go to connectedcommunitycounselling.com.au overview” DESPITE the fact that earlier when I tried to add this domain to Custom Domains, it said that I do not have this domain added.

So since the automated system wasn’t working, I took a manual approach.

I went to the DNS records that cloudflare is hosting for me (despite it saying it isn’t) and set the following records:

CNAME | @ | cccsite-acl.pages.dev | Proxied | Auto
CNAME | www | cccsite-acl.pages.dev | Proxied | Auto

After doing this, I then get the 552 internal server error when trying to connect to either “connectedcommunitycounselling.com.au” OR “www.connectedcommunitycounselling.com.au”

Screenshot of the error

[Laudian]

@jacqueline4

So since the automated system wasn’t working, I took a manual approach.

There is no manual approach, you need to use the tool to add a custom domain.

Please remove the manually created records and use the tool again. Please show screenshots of what you did if you still receive any errors.

[jacqueline4]

Ok, I removed the DNS records. This is what it looks like now:
CNAME | autodiscover | autodiscover.outlook.c om | Proxied | Auto
MX | @ | mail_records | DNS Only | Auto
TXT | @ | mail_records | DNS Only | Auto
TXT | @ mail_records | DNS Only }| Auto

I redacted mail_records because I don’t believe theyre relevant to this issue. I would send a screenshot, but cloudflare only allows new users to send one screenshot, and I feel it’s more important I include the error as seen below.

I went to Custom Domains and input my domain. It said I need to begin DNS Transfer

Then it took me to this page, where I ran into the same error as before:

There seems to be some disconnect here - Cloudflare pages is not away that this domain has already been added to my account

[Laudian]

@jacqueline4

There seems to be some disconnect here - Cloudflare pages is not away that this domain has already been added to my account

Can you just try the same in a different browser/private browser window? The dash sometimes doesn’t clear stuff that it should.

[jacqueline4]

Same error is occurring in a private browser. I’ve been having this issue for 3 days now.

[Laudian]

You have misspelled the domain in your screenshot. communuity

[jacqueline4]

I knew it was going to be something as silly as this, thanks for pointing it out