I don’t know which domains the payment were made to.
What is the issue you’re encountering
I got overcharged for 6 No-Use Pro Plans on invoice.
What steps have you taken to resolve the issue?
Same thing happened with my February invoice. I created a ticket but haven’t responsed anything for a month.
In what area can we help you?
Invoice
What are the steps to reproduce the issue?
Hello, First of all, I was subscribing 4 existing Pro plan domain, but I deleted or downgraded to Free plan 3 domains in January.
The only domain I actually use is the green one in the photo.
The red one in the photo is the one I downgraded in January, and it hasn’t been canceled yet.
And the invoice shows 7 Pro plans. The same thing happened to the February invoice, I paid anyway.
I made inquiry ticket on Cloudflare Support Team, but I didn’t get any response for a month.
The March invoice also has 7 Pro plans that have been charged. I will pay first again.
Please change the downgraded domain to Free plan and make sure that only 1 Pro plan will be charged.
Invoice ID: 29333900
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
Hello, I have to pay the amount I don’t use this month again.
I haven’t received any response over 1 month. I’ve seen cases where other people posted on the community and got it resolved within a month. That’s why I posted on here.
I apologize for being rude by ignoring the procedure, but please also consider the position of the customer who has been waiting for over a month.
You are not rude whatsoever. I understand, appreciate, and share your frustration.
The Community does not have visibility into Billing issues and only the Billing team can assist. I want to ensure we don’t set unrealistic expectations as we’re just simply unable to assist with this.
