Cloudflare & Kajabi connection

What is the name of the domain?

falonshanti.com

What is the issue you’re encountering

Cannot change nameservers to get them to connect.

What steps have you taken to resolve the issue?

I’ve tried numerous way to edit the nameservers and update the CNAME but unfortunately no luck getting things connected. I’ve never had this much of an issue trying to connect a domain. Also unfortunate there’s no direct customer service. Curious if I should just delete my domain and purchase it elsewhere? I don’t want to wait 60 days for things to unlock to allow a transfer from what I’ve read.

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I’ve tried numerous way to edit the nameservers and update the CNAME but unfortunately no luck getting things connected. I’ve never had this much of an issue trying to connect a domain. Also unfortunate there’s no direct customer service. Curious if I should just delete my domain and purchase it elsewhere? I don’t want to wait 60 days for things to unlock to allow a transfer from what I’ve read.

Try setting the CNAME record to unproxied status. Sometimes, site verification requires the actual DNS record value to appear in the DNS resolution.

1 Like

Hello, Thanks for your reply. I will try that. Is there a way to edit my nameservers? Kajabi has given two to replace on cloudflare but I’m unable to edit them.

Domains that are registered through Cloudflare Registrar cannot change their nameservers.

Hello thank you for you reply. Do you know If I will able to connect the two without changing the nameservers?

Yes. You will need to connect a subdomain, such as www or courses (or something else altogether).

If I complete that, would it show my subdomain name as my main domain?

If your domain is example.com and you are asking if you use www, will people see www.example.com in the address bar, the answer could be yes, although most modern browsers hide the name www until you click in the address bar. If you use another name, it will be visible right away.

If you also need visitors to example.com to arrive at your www (or another subdomain) site on Kajabi, you can use a redirect at Cloudflare.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.