Is that a 520 error you’re hitting?
For the 520, 520 or include an error number in your post to view a CommunityTip with quickfix ideas.
A 520 error occurs when the connection started on the origin web server, but that the request was not completed. The most common reason why this would occur is that either a program, cron job, or resource is taking up more resources than it should causing the server not to be able to respond to all requests properly.
Review the Quick Fix Ideas in this Community Tip for troubleshooting suggestions.
@cloonan i do not know how else to contact you i have email verification issue request #2994300 and i cant even open ticket i create it says {“success”:false,“errors”:[{“code”:1000,“message”:“SSO failed. Please verify your email before sign in the support site”}],“messages”:,“result”:null} so i am in a dead loop. Help
I see that ticket as new and have added a link to this conversation. I did notice some bounced emails and currently some that are delayed. It does not appear the email is on our suppression list. Can you check to ensure the following addresses are on the allowlist at your origin mail server: [email protected] and [email protected]?
Thank you for the reply, yes they are allowlisted as well as i was checking exchange mail tacking and they are not even reaching 365, even though we got email from [email protected] earlier today when i was registering to the community to send you the message
Emails from the Community are sent via a different delivery service. I have already flagged this conversation for my colleagues in Support and will follow-up with them.
@cloonan it appears that we have some issues on DNSSEC side, networksolutions is refusing to make a record of publick key generated by cloudflare claiming that since ns servers are with cf
Fixed DNSSEC finally but verification emails still not coming through
I can see an earlier bounce and one currently pending. LMK once they start to arrive and/or if they are still no shows.
Thank you, I have not got them yet.
I am wondering if you could just copy paste that link and send it to me so i could verify that way and at least get access to see my tickets in support
You should be able to see the tickets here, https://support.cloudflare.com/hc/en-us/requests
Can you see if you can reach that link via the Support menu in the dash supernav after logging in?
@cloonan Thank you for all your help. We are good to go now. It looks like cloudflare is very sensitive to DNSSEC status, this is all it was, once DNSSEC was fixed it took 10 hours to propagate and verification email arrived. If cloudflare used the same email transport as community site uses, life of a good number of people would get much easier. But thanks for the guys like you…
This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.