Cloudflare is my name server, but still getting "This site can't provide a secure connection....."

Answer these questions to help the Community help you with Security questions.

What is the domain name?

dvs-mail.net, using subdomain email.lc.dvs-mail.net
Have you searched for an answer?
Yes, it says my site is not allowing me to use https:, however both my host, and the website these are going to (The Huddler Blog - Leia Zebulun Team) are clearly using https:

Please share your search results url:

When you tested your domain, what were the results?
Going straight to the domain allows the page to load, going to my host allows the page to load, it is only when links are accessed through an email that the error comes. The links work in an incognito window on their own

Describe the issue you are having:
users cannot click a link in an email and have it take them there without getting this message. I control all of the sites, so I know it is not a virus issue.

What error message or number are you receiving?
this site cannot

This site can’t provide a secure connection

What steps have you taken to resolve the issue?

  1. Read cloudflare reports on issue
  2. looked here in the community responses

Was the site working with SSL prior to adding it to Cloudflare?
yes

What are the steps to reproduce the error:

  1. click a link in the email

Have you tried from another browser and/or incognito mode?
Yes
Screenshot 2023-10-30 at 3.40.43 PM

Please attach a screenshot of the error:

Cipher mismatch?

The error “ERR_SSL_VERSION_OR_CIPHER_MISMATCH"" in Google Chrome prevents access to the site because it detects an issue with creating a valid connection to your site. This may be a temporary issue, and should resolve itself within 24 hours. If not, grey-cloud/deactivate Cloudflare so that the website uses the origin’s SSL certificate, see How do I temporarily deactivate Cloudflare? Activate Cloudflare again in 24 hours and try to access your website to see if the SSL certificate has been successfully deployed.
Other successful troubleshooting suggestions and more details about the error can be found in this Community Tip. Let us know if you continue to see issues after trying these tips, we’re happy to help further.

Also, a dedicated SSL Certificate would allow you to secure multiple levels of your subdomains and include your fully qualified domain name in the Common Name (CN). Learn more about Dedicated SSL Certificates.

You have invalid DNSSEC entries at your registrar which need to be removed.

https://dnsviz.net/d/dvs-mail.net/dnssec/

1 Like

How do you sort that out…is it at cloudflare or at sqaurespace? I am thinking cloudflare, but not sure…
thanks for the help
Derek

It[s at your registrar which according to whois is Squarespace.

Domain Name: dvs-mail.net
Registry Domain ID: 2823219674_DOMAIN_NET-VRSN
Registrar WHOIS Server: whois.squarespace.domains
Registrar URL: https://squarespace.domains
Registrar: Squarespace Domains LLC
2 Likes

got it, thank you for your help! cscharff!

3 Likes

This topic was automatically closed 3 days after the last reply. New replies are no longer allowed.