Our domain is blocked by Cloudflare and we cannot link it to Shopify. We cannot delete or modify anything by accessing the admin panel with our account because it gives an error. We want Cloudflare to stop managing the domain proxy and we do not see a solution.
I see a 1001 error page. You aren’t using Cloudflare yourself, so you’ll need to contact Shopify (who do use Cloudflare) as it’s probably a configuration issue on their side.
Shopify says that is Cloudflare problem:
Ryan here from the Shopify Support team.
Thank you so much for getting in touch with us about your domain and the status of your domain. When I ran a test on the domain, I can see that the domain has currently been blocked by Cloudflare.
To resolve this, you will need to contact Cloudflare at [email protected] with the name of the web property and a detailed explanation of your association with this web property. Then, once they have unblocked the domain, you can contact us here and we can update and reprovision all domains and subdomains to be working on your store.
Thank you so much for getting in touch with us about this! Please feel free to reach out to our support if you have any other questions or concerns.
Ok. Turn contact the email as indicated and wait for them to respond.
Did you do this? If so, you’ll just have to wait for the Trust and Safety team to respond.
Yes, I’ll wait. Thanks.
No response yet…
Moreover when we try to login in Login | Cloudflare Customer Support with our user/pass give us an error.
Also, when we try to change configuration we have the attached error. And we have all the bills paid… incredible.
Our domain has been kidnapped by cloudflare.
We still have no response.
Unable to access https://www.support.cloudflare.com
No response to email sent to [email protected]
I can’t believe such poor customer service.
