Cloudflare is blocking my IP address from accessing wp-config on one of my websites

Website, Application, Performance Security
1

What is the name of the domain?

threadin.pro

What is the error number?

Cloudflare Ray ID: 93377c0419a6adb9

What is the error message?

Sorry, you have been blocked - sometimes it reads “detecting character encoding” and is stuck

What is the issue you’re encountering

I cannot access wp-config.php file - site has been hacked

What steps have you taken to resolve the issue?

Updated Wordpress, deleted all plugins, removed files.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full

What are the steps to reproduce the issue?

Accessing wp-config.php

Screenshot of the error

screencapture-localpresenceseo-2083-cpsess8091547235-frontend-jupiter-filemanager-showfile-html-2025-04-21-07_38_22.png
screencapture-localpresenceseo-2083-cpsess8091547235-frontend-jupiter-filemanager-showfile-html-2025-04-21-07_38_22.png2560×1021 124 KB

2

that should have read threading.pro

3

May I ask where from?

Are you trying to modify it via WordPress editor or some File manager plugin for WordPress? :thinking:

4

I am trying from Cpanel

David Newton

[email protected]

(919) 302-8849

https://localpresenceseo.com

https://www.linkedin.com/in/davidnewton2/

Local Presence SEO, LLC

20 West Colony Place

Suite #175

Durham, NC 27705

400×185 19.7 KB

5

If your DNS record A cpanel is proxied :orange: , I’d suggest you to use your hosting sub-domain, e.g. server123.myhosting.com instead.

Otherwise, use an FTP software to connect to the origin, download the file, edit and re-upload.

The behaviour which you’re experiencing is expected since it triggers the Cloudflare WAF Managed Rule to block such requests.

If you’re on a paid plan type, at least Pro plan, you could add an Exception for it to skip for the proxied :orange: cpanel DNS record. Otherwise, I am afraid there is no way to except temporary unpausing Cloudflare or switching from :orange: to :grey: (DNS-only) the particular cpanel hostname for your domain under the DNS tab of Cloudflare dashboard.

There are topics about this case since earlier already:

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