Cloudflare is blocking Ezoic Network

[user18160]

Ezoic ad partner is unable to integrate the display of ads into the website.

[cscharff]

I have absolutely no idea what that means. Is there an error message of some kind on the web page? What leads you to believe Cloudflare is blocking something?

[cscharff]

Also if Ezoic support (ha!) believes it is a Cloudflare issue please ask them for details as to how they determined that. Their support tends to be based on some interesting interpretations of how technology actually works / should work on occasion.

[user18160]

Sure. I am going to ask them these queries and share their response as soon as they provide it.

[user18160]

Below is the reply from Ezoic

On Ezoic’s end, we have a way to see whether sites are using our proxy or not, and even though everything is set up correctly for your site to be on our proxy, it is not using it, which leads our tech team to think something is blocking it. This is an unusual case because normally there aren’t settings in CloudFlare that can block our proxy, besides the CloudFlare Workers that we already asked about or if your site is using CloudFlare load balancing features. Could you confirm for me that you do not have Rocket Loader or Automatic Platform Optimization turned on at Cloudflare?

It’s also possible there’s something set up at your host that makes it so the host server is always hit directly, which means Ezoic’s proxy would not be used, but our team has no way of knowing what that might be.

It looks like that is a post in CloudFlare’s support community. If possible, you would likely need help from a CloudFlare support agent who would be able to take a look at your settings for anything that might block proxies. Alternatively, you may need to reach out to your host and ask if they have anything set up that blocks your site from using proxies.

[fritex]

@user18160

Could you confirm for me that you do not have Rocket Loader or Automatic Platform Optimization turned on at Cloudflare

May I ask do you use any plugin for cache at your WordPress Website?
Or a Page Rule with Browser Cache TTL and/or Cache Level: Cache Everything?

If related to, may I share this post:

Cache issues with Ezoic

I am sorry to hear that, but from my experience(s) this or any other similar combination “with cache” cannot work while having the “eZoic” ads (even the WordPress plugin which itself is codded to disable and prevent all the Caching plugins to work for WordPress and other Cache options setup at Cloudflare). Here is my post about the files where the above is specified: Regarding WP Rocket, kindly may I ask have you checked the steps from the below articles?: Troubleshooting Critical CSS ge…

@user18160

something is blocking it

But, neither you cannot allow each IP range manually for eZoic (tons of them!), see here:

Whitelist Ezoic in DDos and bot protection

Hi I need to whitelist Ezoic in DDos and bot protection, I already uploaded a list of Ezoic IP ranges and I use it for the firewall rules. However if I don’t disable DDos and bot protection, the Ezoic video app can’t be set up. I already sent the issue to Ezoic support and they told me to request the whitelisting to Cloudflare support which I tried but it sends me to the community. Thanks in advance

[user18160]

Hi,
Rocket Loader or Automatic Platform Optimization is not turned on at Cloudflare.
Using WP Rocket at WordPress Website. I had already integrated Ezoic via DNS change method & ads were properly getting displayed and no any other issue observed even after using WP Rocket. Now I integrated ezoic via cloudflare proxy method and it’s not working.

‘Standard’ Cache level is set at Cloudflare.
DDos and bot protection are also disabled at cloudflare.

[user18160]

ticket number 2346632 @MoreHelp

Please help me resolve the issue. Latest reply that I got from the Ezoic support team is:

" The issue with having the CF proxy on is that requests are actually bypassing Ezoic and hitting Cloudflare first . Unfortunately, we don’t really have visibility into why that is but its’ something set up with either Cloudflare or your host."

[sdayman]

@user18160

requests are actually bypassing Ezoic

So this isn’t a blocking issue. That’s very different.

Who’s your host?

[user18160]

Thanks for your confirmation. Bluehost is my host. I also check with them and got confirmation that everything is fine with their side. Could you please suggest me if I need to check for any specific setting with them?

[sdayman]

Are you using Bluehost’s Cloudflare integration? There’s usually some setting at Bluehost that indicates you’re using Cloudflare.

[user18160]

No, currently I am not using Bluehost’s Cloudflare integration. I can also check from my bluehost’s account that it is already disabled.

[sdayman]

I still suspect it’s routed through Bluehost’s Cloudflare system.

Open a ticket here via email support AT cloudflare DOT com and ask them to remove any SaaS setting for your domain. Post the ticket # here as soon as you get the autoreply so we can escalate it.

[user18160]

Ticket # 2349344

[sdayman]

I’ve added the ticket to the escalation queue.

[user18160]

Thank you so much. I believe the issue should get resolved after the needful action.

[tobi]

@user18160 looking into this issue now. Will update the ticket as soon as I am done with the investigation

[tobi]

@user18160 i have re-opened and updated the ticket. If you can respond before the end of my shift, I will be able to address this for you.

[user18160]

Thanks Tobi for the update. I have inserted the record as said in the email. Please check now.

[tobi]

@user18160 We have successfully removed the hostname integration. You should be all set.