Cloudflare is answering with REFUSED to authoritative NS

Cloudflare NS are answering with REFUSED

On .it NIC, I cannot change NS if cloudflare is not responding as authoritative.
If I dig the NS of cloudflare, they answer with REFUSED:

dig NS carlosala.it @james.ns.cloudflare.com
; <<>> DiG 9.10.6 <<>> NS carlosala.it @james.ns.cloudflare.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 9331
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1
;; WARNING: recursion requested but not available

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;carlosala.it.			IN	NS

;; Query time: 33 msec
;; SERVER: 173.245.59.178#53(173.245.59.178)
;; WHEN: Mon Feb 17 11:18:31 CET 2020
;; MSG SIZE  rcvd: 41

Can you check why and tell us how to fix?

The domain might be already semi-active on another account, however I’d usually expect it to be announced from different nameservers in that case.

You best contact support and have that clarified and fixed.

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