Cloudflare IP Blocking Issue

Hello Everyone,
We use cloudflare proxy for our domain where we are facing some IP block blocking issue of some service provider (Mozio Network) whose IPs are being blocked by our Cloudflare account despite the fact that their IPs are already whitelisted in our Cloudflare firewall but they mentioned they are still blocked. Below is the error

from django.conf import settings

from requests import get
from mozio_commons.network import timeout

headers = {‘Content-Type’: ‘application/json’,

The owner of this website (ourdomain.com) has banned your IP address (0.0.0.0.)

Server side is all good and issue appears to be at cloudflare end and any help in this regard is highly appreciated. Thankyou

This is interesting. Can you contact support by sending an email to support AT cloudflare DOT com? Also, post the ticket number here after the ticket is created.

Thanks for your quick response. Sent email to support and Ticket number is 2310870
Looking forward for some helpful resolution. Thanks

Hi,
Any updates on above pls ?