Cloudflare Images Free Version Not Working

[FlaringinStyle]

For Workes & Pages, what is the name of the domain?

example.com

What is the error number?

error with no number

What is the error message?

Account is incorrect

What is the issue or error you’re encountering

Cloudflare Images Blank

What steps have you taken to resolve the issue?

Created Images account with credit card to test free before increasing plan.
its for a wordpress blog setup with images at /wp-content/uploads/.
I got account hash from images account dashboard.
I set up “Transform via URL” cloudflare “transform” rule.
The images on site all vanished afterwards,
Going to any image (example.com//wp-content/uploads/random-image.jpg)that used to work now returns a blank screen with "Account is incorrect
I had activated the “images” for that zone (site) already.
Cleared cache, many times, to no effect.
My transform rule was as instructed, with my actual hash replacing the <account hash) of the rule.
concat(
“/cdn-cgi/imagedelivery/<ACCOUNT_HASH>”,
substring(http.request.uri.path, 7)
)

What are the steps to reproduce the issue?

Clearly I have a “Account is incorrect” problem, apparently.

[FlaringinStyle]

Also, i have no outstanding ballance issues and this is a free setup to test it out first. I don’t need room or to upload images as these images are on my domain. I have used 0 of 2000 free “transformations” according to my images dashboard, whatever that is. Not sure what to do next, on my end all looks good. On my wordpress blog, no images showing telling me the rule was working… yet “Account is incorrect” ? I even used the handy copy button to get the account hash to make sure I made no mistakes.

Help?

[cloonan]

I can confirm what you’re seeing and think we need the Support team to assist.

Can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support

[FlaringinStyle]

@FlaringinStyle

Transform via URL

I created an account ticket, it worked, but it gives me no number afterwards and sends me to the main dashboard. I tried to go look it up and see

" Products * Support

• Account Management & Billing

1. Cannot locate dashboard account

Cannot locate dashboard account"

apparently, a free account does not currently have access to getting a ticket number? but it happened when my site was working fine AFTER I gave my credit card to the images feature and tested it out in free mode, with plans to use it paid at $1 per 2000 transformations, if I can get it running.

Further digging around cloudflare, i found that the nearest location responsible for any changes, here in NA, is listed as “partly re-reouted” right now, if that helps. I am leaving everything as is and have turned the “transition rule” off so its not doing anything, I’ll try it later and see if turning it back on works, stops giving me blank images and a “Account is incorrect” message on image urls.

Not sure what else to do.

[cloonan]

If you don’t see the ticket on dash that is due to a defect the team is working to resolve. Until it is, you should have received an email and can update the ticket via email

[FlaringinStyle]

account ticket number = 01264918. I can’t access it online but the number was sent in email so… I’ll wait it out.

[FlaringinStyle]

possibly related to my upgrade to images problem: I have a domain that I let expire because I don’t need it anymore. When I removed it from cloudflare completely the process finished, but it looks like that domain is still displayed in my dashboard, and I got an email that it is not redirecting properly. It shouldn’t be trying to redirect on my end as it expired last week and is offline.

All is well on my hosts end. I hope cloudflare solves their current issues impacting account changes. I imagine some paid and didn’t move to test on free level first, I’m in no hurry. Thanks for the help.

[cloonan]

Thank you for the update. I flagged your ticket for my Support colleague that is helping in the Community today.

@FlaringinStyle

domain that I let expire

I see one domain in your account that appears inactive, if you go here https://dash.cloudflare.com/?to=/:account/:zone and on the lower right select Remove from Cloudflare

[FlaringinStyle]

I clicked “remove from cloudflare” for the expired domain and it vanished this time. Last time I did the same thing it didn’t, so thats fixed.

It’s not the domain I signed up for images though.

I turned on the “transform rule” that was giving me the “account is incorrect” error, and now it gives me a different error, no code. it says “malformed URL”.

I looked at the url and I can the account hash worked too.

THIS time, it now says “/<image_id>/<variant_name>” at the end of the image url because i didn’t add those earlier. From the directions, set up as a free account with a 2000 transformation limit, I don’t have access to those in free mode?

The example in the free setup only wants the account hash, not theimage url or variant names. Perhaps the concat code I mentioned above needs modification.

Almost…, the images are now returned from imagedelivery.net.

[FlaringinStyle]

Update: I’m really not sure how to add the <image_ID> and <variant_name>. the original image urls were “https://www.example.com/a-cool-car” with no .jpeg in the url, or folder marking it as image.

Now its: “https://imagedelivery.net/working-account_hash/<image_id>/<variant_name>”

hope that helps.

[FlaringinStyle]

Sorry, thats the post URL, the IMAGE url WAS “https://www.example.com/wp-content/uploads/a-cool-car.jpg”

Now it’s was temporarily “https://imagedelivery.net/working-account_hash/<image_id>/<variant_name>” with no error.

And it seems to have reverted back to “account is incorect” again for now, like before. and I changed nothing.

[FlaringinStyle]

update: The account issue seems resolved but I can not get the tranform rule rewrite needed for images like “https://www.example.com/wp-content/uploads/image-123.jpeg”

specificaly the account hash is easy, it stays the same, but I still can’t add an image_ID to the rewrite, the concat part of the rule escapes me… help?

“malformed URL”

[dougnelson]

@FlaringinStyle

The example in the free setup only wants the account hash, not theimage url or variant names. Perhaps the concat code I mentioned above needs modification.

Hi FlaringinStyle!

If I’m understanding the situation correctly, you’re trying to use the part of the Images platform which we offer for free, which is Image Transformations.

If this is the case, then https://imagedelivery.net is a bit of a misdirect - this is only used for the service we provide when we’re hosting images you’ve uploaded to us.

If you’re wanting to use image transformations, you first need to ensure that transformations are enabled for the zone in question.

You can then transform the URL by fetching a URI like so: https://example.com/cdn-cgi/image/w=400,h=400/https://www.example.com/wp-content/uploads/image-123.jpeg

You can find a full list of arguments you can feed into this here: Transform via URL | Cloudflare Images docs

Hope this helps!

[FlaringinStyle]

Hi Doug,

Confusion indeed. I have a simple wordpress site with its own image library, it sizes images and inserts the right image into posts, etc. Best part, it uploads images to the right places as part of writing a post. simple.

What I want is more of a CDN, to offload my images to cloudflare, even for a fee. The confusion starts here…

I’m looking up image setup, but wait, did search answer my images question, or talk about cloudflare’s images feature? The CF “images” feature does “transfoormations” but wait, for CDN type use I have to create a transformations rule, but these are different things than image transformations?

I Upload my library of wordpress images to CF, fine, but didn’t that make wordpress harder to use? I mean, I’m not going to want to manually upload 10 images every post I make nor am I going to want to lose my self-hosted library of images, just writing posts will be more complicated to “match up” images. Etc, confusion goes on…

CF has smart developers, I have no doubt the confusion is on my end, but I’m trying to search for my own answers and search itself is confused, since the helpful update at least. I have image questions, not image questions. I need transformations guidance, but not transformations guidance? I can use my wordpress library of images, but not my library of images on wordpress?

Upload images to “transform” them, don’t transform them, this is self-hosting, its free to use, but you can’t use it free, its a can of worms to learn about right now for the first time, though I imagine it was easier pre-HCU search, or when AI search thought it was helping with “mistakes”… you don’t even want to know what chatgtp has to say once it goes down this rabithole…

So yeah, I’m confused, my CF account got confused with updating when feature changes were made and my trying to learn myself at that time has made me learn as much “wrong” as right…

Anyway, I now have an “images” account, I think it can do things like deliver .jpg images in avi format, it can deliver them from CF (imagedelivery.net) and not my much less powerful hosting, I have a wordpress library of images, but does it come with more work on the “posting content” front, its not clear to me (yet) that I am going to create more work for myself while posting … posts… by offloading my library from my own site/host.

To try and be clear.,… I’m willing to pay, I need CDN type behavior for my images, I have CF cache of images already, though it seems to last 5 minutes right now before turning back to a cache miss. I’m trying to speed up my site. My CF account not being able to update that I had just signed up for CF images via credit card has left ME confused about what images and its transformation even is.(and isn’t).

Sorry, and thank you for any help, when I go to my images dashboard on free (for now) version and get offers to buy 100k or more “transformations”… I can’t picture how posting on my wordpress site will look yet.

I did find this - WordPress plugin for Cloudflare Images available and it sounds good but is it? I’m so confused now. sorry.

[deanna]

There are two different ways that you can use Images:

• Optimize images that you upload and store in the Images product.
• Optimize images that you store outside of the Images product. When you use Images to serve an image from a remote source, we call this request a “transformation.”

Here’s an article about how pricing works.

By default, all Cloudflare accounts have the Images Free plan, which lets you request transformations through a special URL. The transformation URL looks like <your-domain>/cdn-cgi/image/<parameters>/<source-image>.

The Images Free plan doesn’t include any storage. If you need storage, then you’ll want to purchase an Images Paid plan. You can serve uploaded images using the image delivery URL. By default, these images get served to imagedelivery.net, but you can optionally serve the images to a custom domain.

In your original issue, you used the incorrect URL structure. You were using the image delivery URL (for uploaded images) rather than the transformation URL (for remote images, like your Wordpress URLs).

[FlaringinStyle]

Thanks, I understand what it is now.

Unfortunately it was search itself that made it more difficult than needed to understand. Search is getting confused between optimizing images on wordpress with cloudflare running and cloudflares new images tool, Transformations in a cloudflare rule are not images transformations etc.

I get it now… and FYI, AI is very sure of itself when its not even talking about the same thing. CF is good, search for CF help got weird on the search end in this case.