we are currently trying to use a subdomain (CNAME) with shopify but they can’t create a new SSL certificate for it.
According to them the problem is that the subdomain has some kind of cloudflare header configured which prevents this.
However we have never directly used cloudflare directly and the current suspicion is that the service the domain was previously used with had used cloudflare and has configured something for the domain. I have already talked to their customer support and they say they have removed everything related to that domain from their systems and that they can’t do more.
I also talked to the operator of our name server and they also don’t use cloudflare so they also can’t remove anything.
I tried raising a ticket with cloudflare themselves (I created this account for that purpose) but they immediately closed it saying I’m not eligible for support as I don’t have a plan with them and pointed me here.
I really hope someone her can help.
Thanks in advance,