Cloudflare for SaaS is unable to confirm payment

I need to activate Cloudflare for SaaS, and when I confirm the payment, it prompts “Your account does not have access to this product. Contact [email protected] for assistance. (Code: 1225)”

Welcome to the Cloudflare Community.

Have you emailed billing as directed? If you have, that should be all you need to do.

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There is a known and ongoing issue that prevents users from adding some subscriptions to their account, including SSL for SaaS.

I would recommend trying again next week, as it was reported it would be fixed in the “coming days”.


The email has been sent, and the technical support said that it has been transferred to the relevant department for processing, but it has not been resolved yet.

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Thanks, I’ll keep waiting