Cloudflare for SaaS is unable to confirm payment

I need to activate Cloudflare for SaaS, and when I confirm the payment, it prompts “Your account does not have access to this product. Contact [email protected] for assistance. (Code: 1225)”

Welcome to the Cloudflare Community.

Have you emailed billing as directed? If you have, that should be all you need to do.

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There is a known and ongoing issue that prevents users from adding some subscriptions to their account, including SSL for SaaS.

I would recommend trying again next week, as it was reported it would be fixed in the “coming days”.

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The email has been sent, and the technical support said that it has been transferred to the relevant department for processing, but it has not been resolved yet.

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Thanks, I’ll keep waiting