I’ve been trying to implement Cloudflare for SaaS to manage certificates for my SaaS customers. They already have CNAMEs pointed to my zone, but when I enable the proxy on the A record, my customers URLs respond with error Error 1014: CNAME Cross-User Banned.
The docs already mention using CF for SaaS to avoid this kind of behaviors’, but we’ve been experiencing issues on this implementation.
> ## Error 1014: CNAME Cross-User Banned > > ### Common cause > > By default, Cloudflare prohibits a DNS *CNAME record* between domains in different Cloudflare accounts. *CNAME records* are permitted within a domain (*www.example.com* CNAME to *api.example.com*) and across zones within the same user account (*www.example.com* CNAME to *www.example.net*) or using our [Cloudflare for SaaS](https://www.cloudflare.com/saas/) solution. > > [Cloudflare Apps](https://www.cloudflare.com/apps/) are not currently supported by [SSL for SaaS](https://developers.cloudflare.com/ssl/ssl-for-saas/), therefore any app using a domain configured on our SaaS solution may produce 1014 errors. https://support.cloudflare.com/hc/en-us/articles/360029779472-Troubleshooting-Cloudflare-1XXX-errors
Can you guys shed some light on this issue? Thanks a bunch!