Hi - We’ve had continued issues with one of our domains ever since we connected render.com. From my understanding render.com uses “Cloudflare for SaaS” which allows them to take control over our Cloudflare domain settings like DNS records and/or SSL certificates in nondescript ways.
The problem for us is that Cloudflare for SaaS, or at least the provider has been able to “corrupt” our domain without anyway to revert.
After connection we instantly saw various parts of our domain and subdomains with various SSL, 404 and 1001 errors. We’ve seen similar
fetch request error’s in connected Workers and a 404 issues with a connected Shopify site.
This may sound a little vague but without any messaging about what “Cloudflare for SaaS” is overriding in our account we are struggling to understand what is occurring internally to help us solve this.
So for us to regain control of our domain, I have these questions:
How can we identify that “Cloudflare for SaaS” is overriding our account and what it’s actually doing?
How can we disconnect “Cloudflare for SaaS” from our Cloudflare domain? (We’ve tried removing dns records and even tried even deleting the domain in cloudflare and re setting up)
On a side note - this some what feels specific to our domain but we’ve been waiting over 2 weeks for emailed support help on our PRO domains - is this normal? Hoping these public forums can help shed some light - thanks!