Cloudflare Firewall rule chalenges users every single day?!

Hello, I have a bit of a problem with Cloudflare Firewall. It all started about two weeks ago. I get captcha challenge every single day and I am not even closing my browser or closing my cache. I asked few of the visitors of the website and they told me that it is the same for them as well, they get challenged every single day and it’s becoming to affect the visitors count.

My rule is as follows:

(http.request.uri.path ne "randomstring" and not cf.client.bot)

I set random url and if user does not meet it, they get the challenge. The firewall works good as it block like 15 million requests per 24 hours, however for the real visitors is like a huge pain to do it this often.

Two weeks ago, everything was working good. I was getting challenge like once per few weeks.

Other settings I set:

Security Level: Low

Bot Fight Mode: off (this is a new feature I think)

Challenge Passage: 1 year

Browser Integrity Check: on

Privacy Pass Support: on

Can someone help me out and tell me what to do so I can stop the captcha challenge showing every day to users that solve it. I will appreciate any and all suggestions! :slight_smile:

Whats your domain?

The domain is:

https://cinewhale.com/

The captcha seems to be properly in place. Are you absolutely sure they are not closing their browsers?

Yes, It happens to me as well. I am absolutely sure that the browser is not closed and still asks me every day to solve the captcha.

In that case you best might want to contact support.

Sorry for the silly question. How can I do that?

https://support.cloudflare.com/requests/new