Cloudflare Error 1014: CNAME Cross-User Banned

Hello Cloudflare Community,

I am seeking assistance with a DNS configuration issue for my domain,, which is currently managed through Cloudflare. Despite setting up the necessary records, I am encountering difficulties in resolving the domain correctly.

Here are the key points of my current setup:

  • My domain is registered with Hostinger, and I have set Cloudflare as my DNS provider.
  • I have configured Cloudflare DNS settings with CNAME records pointing and to, following the guidelines provided by my learning platform, Thinkific.
  • Previously, there was a 301 redirect from to set up in Hostinger, which I have removed, assuming it would be handled through Cloudflare DNS settings.
  • Cloudflare’s dashboard prompted me to add an A, AAAA, or CNAME record for the root domain so that will resolve. I have set the CNAME for www to DNS only mode as advised by Thinkific.

Despite these configurations, when I try to access, I encounter a DNS_PROBE_FINISHED_NXDOMAIN error, indicating that the domain cannot be resolved.

I would appreciate any insights or suggestions from the community on how to resolve this issue. Is there a specific configuration I am missing, or is there a step in the process that needs to be adjusted?

Thank you in advance for your time and assistance.

Best regards,

Did you finish this part of the Thinkific guide?

Thanks for reply.

I had my doubts about making my Formip point com domain primary, since it doesn’t work…
And I’ve just done it, but the problem is that now my Thinkific site is inactive…

I can’t connect to it because the main domain is formip point com…

Perhaps we should wait a while?

My bad… It seems to be working now.
Not completely, but there are improvements…

So I think it was the right thing to do, and we’ll have to wait a bit.

I’ll check tomorrow if everything’s ok.

Thank you so much for helping me see things more clearly :slight_smile:

Thanks again for your help :slight_smile:

I can access it with the www, but not yet only with the domain name and .com without the www.

But I’ll see tomorrow and try to fix it.

Did you also add the domain without www in the form I mentioned in my previous reply?

On Thinkific, I can’t add the domain: formip [dot] com only…
I get an error message:

and this is on Cloudflare :

That error means you will not be able to sdd your apex domain (

You can instead set the record to proxied and create a redirect rule in cloudflare to redirect to

Thank you very much for your help, I will make this configuration.

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Small question again,
I need to do more than 350 301 redirects, in order to switch the URL’s of my old articles to the new nomenclature.

I have Cloudflare’s free offer, which allows me to do 3 redirects. And if I take more, for example 95, it costs $95.

I’d like to know if I switch my domain directly to cloudflare, for the $20/month offer, I wouldn’t be limited anymore, and could configure my 301 redirects?

Because my big SEO problem is that my old URLs are domain + article title, and the new ones are domain + pages + blog + article title…
So I can’t just create a general rule, because that would include the home page…

Thanks again :slight_smile:

You can have 10 Redirect Rules on the Free Plan. 3 is the limit for Page Rules.
While Page Rules can also be used for redirects, Redirect Rules should be preferred.

First, I think you should redirect to

Then, you can make the redirect for your SEO purposes. You might have to create more than one of these, I have no idea how many paths you can fit in one rule:

If you redirects don’t all follow the same scheme, you could upgrade to a pro plan and use bulk redirect rules, which offer up to 500 redirects.


Thanks again Laudian for helping me to see things more clearly.
I took the Cloudflare pro offer because I would have more than 350 articles to redirect in order not to lose in SEO.

I’ve configured all the rules, as well as a few grouped redirection rules, to see if it’s ok.

I’ll test it tomorrow.

Thanks again and have a nice evening


So thanks to cloudflare PRO plan, I managed to create a group of 350 redirects for my articles and it works perfectly.

However I would like to understand something.

I have a DNS record: CNAME / www / formip.thinkific COM / Proxied => Which works fine.

But to be able to send “formip COM” to formip.thinkific COM, I need to have 2 parameters configured:

A DNS record: CNAME / formip COM / www.formip COM / Proxied
But also a detailed redirection rule in attachment.

I tried deleting the DNS record entry to avoid duplication, but it doesn’t work anymore…

So I wanted to make sure that it wouldn’t be a problem to have these 2 parameters doing the same thing?

That’s correct, you need both.

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Top that’s perfect :slightly_smiling_face: Thanks for the feedback

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