Hi,
I have started a domain transfer to CloudFlare, however I have then canceled the first one & have started a new one, which was then successfull.
However, I have now seen that CloudFlare has charged me twice, how can I redeem the first charge back?
Hi @fan,
Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
To contact the billing team, please email [email protected] from your account email address. If you receive an automatic response that does not help resolve your issue, reply and indicate that you still require assistance. And, please share your ticket number here so that we can track it.
Hi domjh,
many thanks for your post. I have just found the billing mail on my own and informed them about my issue. This is my ticket number #2214490
I’v escalated this post and your ticket and tagged a couple of the billing team. They’ll probably be on here tomorrow.
Many thanks for your quick support 
I’m curious…where do you see this charge appearing twice? I actually don’t even check until I receive the invoice at the end of the month.
Hi sdayman,
my bank sent two notifications and when I get into the App it shows me two charges with two different times and the new account balance matches that I got billed twice.
HI @fan,
Checking your ticket, I see that this has been resolved for our team! Please reply there if you have any further questions or concerns.
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