CloudFlare doesn't detect client IP

Hello everyone,

In my website, when I use Cloudflare to access him, my IP changes for a unknown reason.
When I use the IP address to access, works normally.
Someone knows how to solve this?

The IP address you probably see is the Cloudflare proxy server. When you access you site with its IP address, you’re bypassing Cloudflare.
https://support.cloudflare.com/hc/en-us/articles/200170916-Why-should-I-install-mod-Cloudflare-

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