Cloudflare DNS stopped working

Up until last wednesday (23rd Jan 19) one of my clients sites had 1-2k requests being served. We didn’t change anything at the domain level, the nameservers are still pointing to Cloudflare but the name no longer resolves.

I’ve tried contacting support, but they won’t respond. I tried clearing the cache at Cloudflare dash, on my browser etc. The error is found for all members of our team, both in Australia and UK - so it’s not local browser / router issues.

What can we do to fix it?


Your domain does not point to Cloudflare. Whois does appear to list the nameservers but the .au nameservers do not return anything. You might want to contact your registrar.

Also, the registry flagged the domain with “serverHold” which indicates further issues at the registry.

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