Cloudflare customer support insanely slow

I’ve been a CF customer for 11 years… and sadly within the past few years (primarily since IPO) the customer support has become atrocious. It’s really sad/bad, unless you have a Business or above plan and have access to the live chat or an account manager. I’ve had a few projects over the years where that was nice to have. Pro customer? Good luck getting a reply to your support ticket in 2 weeks! God forbid, you’re a free user, probably no reply at all. What the ■■■■ has happened?! Too big to care?

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Free plan users don’t have a support entitlement - so this wouldn’t be necessarily surprising.

Pro/Business times do seem to have slipped, from what people are saying on the community.

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Hi, and I guess welcome to the community! :smiley: !

Thanks for being a customer for so long!

As @KianNH said

Free plan users don’t have a support entitlement - so this wouldn’t be necessarily surprising.

Also mentioned by Kian

Pro/Business times do seem to have slipped, from what people are saying on the community.

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