I was unaware (until today) that Cloudflare no longer applies account credit to paid services like domain transfers and renewals.
While going back and forth with support about why my Paypal account was consistently being charged whenever I transferred and renewed domains when there was existing credit in my Cloudflare account, I was informed that as a result of a change in their billing system/practice, account credit is no longer applied to charges related to domain transfers and renewals.
I’d have to say I was surprised and disappointed, as this change seemingly occurred around the time my account still had roughly $100 credit (they had been deducting for transfers for some period of time). Granted, I don’t always check the fine print when terms change, but I would’ve expected a notice of some kind that this was going to be happening. If a notice was sent or was announced, I certainly didn’t see it.
I’m posting this in the hopes that anyone else who was unaware of the change will know. Too bad there isn’t a “grandfather” clause whereby if there was credit in an account before the billing change, the credit could still be applied toward domain transfers and renewals until there was no longer any credit in the account. As it stands now, that credit has been laying dormant for a long time, while I continue to be charged for domains that I transfer in and renew.
Has anyone else had a similar experience, or is scratching their head as to why the credit can’t be used for domain transfers and renewals, both of which are paid services?