Cloudflare controls my DNS and MX records but I am not a customer?

Website, Application, Performance DNS & Network
1

What is the name of the domain?

palafincapital.com

What is the issue you’re encountering

Nameserver control?

What steps have you taken to resolve the issue?

My domain is registered with another provider butr I am being told that Cloudflare controls DNS and MX records. THese are no correct and I am not sure how to work with you to correct this. CAn someone please let me know where I should go? mTHe domain is palafincapital.com. It is showing up as palafincapital.comj so everything is invlaid. THis is an active website and email address so there is an impact to my business.

What feature, service or problem is this related to?

Nameservers

What are the steps to reproduce the issue?

I just have to look at DNS info with my registrar

Screenshot of the error

DNS info.jpg
DNS info.jpg758×946 151 KB

2

Your domain is using Cloudflare nameservers, however the domain is not on Cloudflare, so the domain does not resolve. You either configure the correct nameservers or complete the Cloudflare setup.

3

How do I complete the Cloudflare setup? The name servers are pointing to Cloudflare already.

R/

Michael

4
5

Can I add a site that is registered somewhere else? If so how do I do that?

R/

Michael

6

The domain registration is unrelated to Cloudflare. You simply need to follow the setup steps.

7

I only see “transfer” or “purchase” a domain. Can you let me know where to find the setup steps you referred to? I’ve been looking all over and cannot find anything like that.

R/

Michael

8

What I just posted - Cloudflare controls my DNS and MX records but I am not a customer? - #4 by sandro

1 Like
9

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