Cloudflare charged monthly fee for ssl 5 times per 2 days

#1

As you see on the screen from my Paypal account - it chardged 5 times per $5. But my certificate not renewed. What is going on?

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#2

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#3

https://support.cloudflare.com/requests/new

#4

It was the first thing what I done. But I haven’t got any response during 28 hours.

#5

Share your ticket number here and @cloonan should be able to have a look at it.

#6

I haven’t saved it because usually helpdesk service allows client to get list of his opened requests. But not in Cloudflare. I think that my account on community.cloudflare.com linked with cloudflare.com accound and you can find my request (I hope so). Or try find by my email: molodchick at gmail dot com

#7

If you go to support.cloudflare.com (or from the link in the email) and log in you will see the requests as with all zendesk solutions.

#8

Not so intuitive. Request #1631095

#9

It’s linked as “Help Center” in the dashboard as well as in the e-mail, while I agree they could do something little better it’s linked just fine.

#10

Thank you, @molodchick, I see it and will keep an eye out to ensure the team closes the loop with you.

Edit - Hi @molodchick, sorry for the issues you faced. It looks like the team has closed the loop with you. If you have any other issues or questions, please let us know & thank you.

closed #11